Lake Norman Supply
 
Frequently Asked Questions:
                                      

  • Is my shower door tempered safety glass?
  • Yes, To conform to building codes, shower doors must use tempered glass. Building codes specify tempered glass due to its safety properties. Tempered glass is four to six times stronger than un-tempered (or annealed) glass.

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  • How do I keep my new Shower Glass clean?
  • Using a squeegee after every shower is the best and most efficient way to keep your new glass clean. However, Clearshield© Glass Protection is the newest technology designed to prevent soap scum and hard water deposits from etching into the glass. Once coated with Clearshield (during production), your new glass will be under warranty for 10 years after original installation and still looking brand new for years to come.. .

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  • If I decide to replace my old shower door with a Frameless door, will the old screw holes show?
  • The answer is yes! Unless you have a tile contractor to replace the old tiles, some holes will show through the new Frameless glass. However, we will always try to design your new Frameless enclosure to look best for the situation that you have. Sometimes just straddling the old screw holes can make them almost impossible to see. Please make sure to inquire about this problem before deciding on a new enclosure.

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  • How long will it take to get my new product(s)?
  • .All times will vary from job to job, depending on the size and needs of the specific jobsite, but the following can be a good estimate to use;

    Turn around times ( Average )

    Insulated glass------------------  4-6 days from date of order.

    Shower Enclosures--------------4-7 days from date of order

    Antique Mirrors--------------------2-weeks from date of order

    Pattern glass-----------------------6-10 days from date of order

    Mirrors -------------------------------2-7 days from date of order

    Single pane window repair----1-3 days from date of order

    Bath Accessories----------------2-4 days from date of order

    Tempered glass--------------   --1-6 days from date of order

    Shelving-----------------------     --4-7 days from date of order

    Glass tabletops-----------   -----1-6 days from date of order (pattern add 3 days)

    Plexiglass needs---------  ------1- week from date of order

    Days refer to normal workdays (mon. thru fri.)

    All times subject to change if specialty items are needed.

    Mother nature also plays a role sometimes!

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  • Will I have a warranty on my new product(s)?
  • Shower Enclosures (parts & labor): 1 year (installed)

    Misused and chemically stained hardware will not be covered under our warranty.

    Any caulking that has been removed or altered by homeowner will void any warranty.

     

    Insulated glass (seal failure): 5 years all IG's (installed)

    (Excluding Labor Charges)

    The insulated glass is under warranty. There will be a

    normal labor charge on all replacement I.G's

     

    Mirrors (black edge-backing): 1 years (installed)

     The mirror is under warranty for black edge-backing. Cracked, chipped or scratched mirror will not be under warranty.

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